Salon Policy

This privacy policy sets out how The Hair & Beauty Room uses and protects any information that you give us when you use this website.

The Hair & Beauty Room is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

When contacting us through our website or visiting us in salon you will have the chance to choose to how you wish you information to be used and if you wish your information to be added to our database.

   - Name and job title, Contact information including email address

   - Address, postcode, preferences and interests​

 

What we do with your information

We require this information to understand your needs and provide you with a better service, and for the following reasons:

  - Internal record keeping.

  - We may use your information to inform you of new products and services

  -  We also send promotional emails about new products & special offers.

Security

All client information is completely confidential and secure and we comply with the GDPR.  Information we collect is used for salon purpose only. 

CancellationPolicy

50% deposits taken for all appointment when booking, this fee may be charged for cancellations within 24 hrs and 100% fee will be taken for no shows or failure to arrive to appointments on time.

All appointments will receive a confirmation request via our automated text service, if appointments are not confirmed they may be released. 

Skin Testing

Patch test required for all new colour clients 48 hours before appointment and required every 3 months since last hair or beauty colour service.

All discounts and offers are only valid on adult and full priced treatments and not packages

 

Loyalty Scheme & Discounts

Loyalty cards for hair and beauty clients receive a hair or beauty stamp for each visit, minimum £20 spend. Collect 10 pink stamps and receive £10 voucher off a hair service or collect 10 black stamps and receive £10 voucher off a beauty service.

Valid against full priced treatments.

Not in conjunction with any other offers.

Children not included in offers or discounts.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you believe that any information we are holding on you is incorrect or you wish to change your preferences please email us as at info@thehairandbeautyroom.co.uk